Our Technology
MST Holding is in permanent contact with state-of-the-art providers of hardware, software, telecommunications, and of all the elements that can be needed in a Call Centre. Like this, if you ever need hardware, systems, ergonomic furniture, implement a 902 number or any other element needed for the implementation of a Call Centre; we will have the best solution for your needs.
We are providers of CTI Systems with the following characteristics:
- PBX
- ACD: Automatic Call Distribution System. With management of overflows and saturation, internal and external transferences, etc.
- Predictive auto-dialling: Intelligent outbound calls emission by OutCall Systems.
- Recording
- CRM Integration: each agent has the information of every customer and its calls historical.
- CTI
- Software on-screen telephone
- VRU/IVR: Interactive Voice Response.
- Voice Mail
- Metering
- Information and control system on real time
- Powerful numerical and graphical reports’ system, also accessible via Web
- Agents’ forecasting
- Integrated fax and email management
- Recorded adds whilst waiting
- Waiting music
- Personalization of campaigns and services using Datawarehouse/ datamining
- Electronic calling scripts with e-mail, fax connection
- Moreover, we also provide the necessary server to manage it. The system is based on PC architecture with Dialogic telephony interfaces, worldwide leader in this kind of technology. Nowadays, Dialogic is a company that belongs to Intel Corporation.
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Our Holding
Company's Presentation
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Alliance: Nest Call Center
Mst Holding
MST Call Centers
MST Outsourcing Europeo
MST Europe Outbound
Fonomarket
Contact Center Consulting C3
Runcall Systems
Global contact Center
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Public Administration
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