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MST holding bases its growth strategy in 4 fundamental pillars: Quality, Specialization, Training and Innovation. QUALITYThe constant usage of the last technological innovation configures MST holding as a company that is able to offer a quality product, in both Call Centre creation and development. Our objective is increasing our customer’s productivity and profitability, by improving service’s quality, to turn Call Businesses into benefit units. That is the reason why, and as an important added value, MST holding offers for free to all its customers Quality Control service, that allows them to track constantly their Call Centre’s evolution. This control is carried out following our STANDARD C3 methodology, developed by one of the holding’s companies, Call Centre Consulting. It consists of carrying out a study programme to evaluate the fulfilment level of customer attention and telephone treatment standards. Once ended the auditory, and after analyzing the obtained results, we write up a procedures manual that will serve as a guideline for all the Call Centre’s agents.SPECIALIZATIONSpecialization is one of the essential values for MST holding. In a global complex and changing business world, it is fundamental to dominate each and every technique of the sector where we work in, and this can only be achieved with specialization. This is the philosophy that has led MST holding to create 6 companies; each of them specialized in a determined sector of the business framework of the economic activity of our society.TRAININGIn a time of constant changes as the actual one, Call Businesses need to adapt regularly to companies’ needs, both in productive and quality aspects. In MST holding we are aware that this can only be achieved with constant and continuous training of the agents, with which we obtain improve in an intelligent way professional possibilities of every person and, as a result, increase their output and the profitability for the company.INNOVATIONOne of the most relevant aspects of MST holding has been, and still is, its constant investment in investigation and development of new systems that bring efficiency and profitability to its customers. Due to this fact, we have the chance to manage all the necessary aspects for the start-up and functioning of the telephone attention service, and to wholly adequate it to the needs, and evolution of each business or company. Our platforms include CTI, ACD, IVR/UVR, PBX and CRM integration. This technology allows all of our customers to visualize on-line campaigns’ evolution minute by minute, as well as using different channels of communication. |
Our Holding Company's Presentation Mst Holding MST Call Centers Global contact Center Description Our Services What We Do
How We Do It
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