Contact Centre Technology – The voice of success

One of MST Holding’s keys for success lays in the capacity of combining highly qualified human resources with the most advances technology in Contact Centres management.
We do it because, from the beginning, we have picked up the role that technology plays in this sector. For this purpose, inside MST Holding, Runcall Systems Company is specialized in the development, sale and start-up of all kinds of informatics solutions needed for the good operation of a contact centre. Their activities go from development of specific software for this sector, from its R&D department, to the sale of services for the study, design and implantation of communication networks.
MST Holding has at its disposal state-of-the-art costumer attention’s technology, such as Computer Telephonic Integration (CTI), Intelligent Call Routing (ICR), CRM and IVR integration until the last improvements in IP voice. We use the power of our advanced technology to help our clients overcome their objectives.
Our technology also allows us to combine our call centre’s agents with home agents and Customer Contact Automated Technology to give the most efficient solutions and better help your customers.
In MST Holding, technology’s use does not end up with a call. Interaction details with every customer are recorded and analyzed carefully. This permits our customers seeing how do they programs work and make decisions according to this results. They can also import data from their own applications and systems to make easier analysis’ management and further reports.
Benefits of our technology:

1. Informatics’ voice integration
2. Flexibility and improvement speed
3. Easy integration with your systems
4. Processes automation
5. Productivity’s increase
6. Multi-channel platform
7. Technologic innovation warranty

MST Holding’s technology makes the most of every contact and every call.

Our Holding

Company's Presentation
Holding's Philosophy
Our Technology
Alliance: Nest Call Center

Mst Holding

MST Call Centers
MST Outsourcing Europeo
MST Europe Outbound
Fonomarket
Contact Center Consulting C3
Runcall Systems

Global contact Center

Description
Industries
Case Studies

Our Services

What We Do
Public Administration
Customer Attention
Customer Acquisition
Business to Business
Business to Customer
Help Desk
Sales

How We Do It
quality
Specialitzation
Technology

Who We Serve

Why MST