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Quality’s warrantyMST Holding’s knows that the Call Centre of your company constitutes the first attention line and contributes to configure and maintain the external image of your company. That is why it is so important offering your customers a service of constant quality.Monthly quality controlsQuality is part of MST Holding’s philosophy. One of the companies of the holding, C3 (Contact Centre Consulting), carries out monthly quality controls to all of our customers, using our own methodology, Standard C3, that guarantees high standards in service’s quality. Plus, it shapes up a standard for companies that provide Contact Centre services, and its integral implementation ensures the excellence in the carrying out of operations (quality and service), final customers’ satisfaction and an important efficiency in processes. To evaluate the fulfilment of Standard C3 parameters, we analyze 22 variables absolutely customizable to guarantee an optimum quality and, that moreover, adapts totally to your Contact Centre. MST Holding has at its disposal exclusive quality software, developed specifically by our R&D department, which allows it covering quality specific needs of each Contact Centre, as well as carrying our evaluations in an agile and standardized way. From the obtained evaluation, a monthly report about your service’s quality is presented, held by highly qualified professionals. From there on the necessary improvement areas will be defined, such as:
Another of the pillars of MST Holding’s philosophy is the welfare of our workers. Due to this fact we reward them monthly for the quality of the job they perform in the different Call Centres.
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Our Holding Company's Presentation MST Call Centers Global contact Center Description Our Services What We Do
How We Do It
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